Pre-Order & Account Queries 12

• Q1: Do I need to be a registered customer to place an order?
• Q2: How can I place an order on STYLI as a guest?
• Q3: How can I place an order as a registered user?
• Q4: I haven’t received my OTP. What should I do?
• Q5: How can I change my language preference?

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Tracking and Delivery 14

• Q1: Will my order arrive in one shipment or multiple shipments?
• Q2: Is there a minimum order value?
• Q3: What are the delivery charges? Is free shipping available?
• Q4: How can I track my order and check the delivery date?
• Q5: Why is ID required for Qatar and Oman deliveries?

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Returns Process 11

• Q1: What is the return policy?
• Q2: What is the return window?
• Q3: How can I place a return request?
• Q4: What is the drop-off option?
• Q5: How will I receive my refund?

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Cancellations 5

• Q1: Can I cancel an item in my order?
• Q2: Until when can I cancel my order?
• Q3: How can I cancel my order?
• Q4: I cancelled my order. When will I receive my refund?
• Q5: Can I restore a cancelled order or item?

Sign-Up 3

• Q1: How do I create an account on Styli?
• Q2: I didn’t receive my OTP. What should I do?
• Q3: I’m unable to sign in to the app. What should I do?

Payments 5

• Q1: What payment methods do you accept?
• Q2: What is the difference between Styli Credit and Styli Cash?
• Q3: What should I do if my payment is on hold or has failed?
• Q4: Need more help?
• Q5: What is Shukran?

Global Orders 16

• 1. What are Global Shipments on Styli?
• 2. How can I identify a Global Shipment product?
• 3. How long does delivery take?
• 4. Are customs duties or import taxes applicable?
• 5. Can I cancel my Global Shipment order?

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Other Information 14

• How does Buy 1 Get 1 offer work?
• How does Buy X Get Y offer work?
• How can I use Al-Rajhi points?
• What are STYLI coupon codes terms & conditions?
• How to join STYLI Affiliate Program?

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