• If your order was cancelled before packing, your refund will be initiated immediately 
• If your order was cancelled after packing (or refused at delivery), your refund will be initiated once the shipment is returned to our warehouse 

Refund timelines depend on your payment method:

1. Card payments:
    5–7 days (MADA may take up to 14–21 days) 
2. Cash on Delivery:
    Refunded as Styli credit once the return is received 
3. Tabby / Tamara:
    Refunded within 24 hours 
4. Styli Cash:
    Refunded with the same remaining validity 
   • Example: If your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund 
5. Mixed payments:
    Refunded back to each payment method accordingly 
   • Example: If you paid using Styli credit + card, the Styli credit portion will be returned as Styli credit, and the remaining amount will be refunded to your card.