Electronic Devices
Can I return an electronic device?
Yes. To be eligible for a return, the product must be in its original, sealed, and unopened packaging. Exceptions are made only if the item has a manufacturing defect or missing parts upon opening.
How do I return an electronic device with a manufacturing defect?
For defective returns, all original packaging, user manuals, and accessories must be included, and clear product photos must be uploaded. If the item is Dead on Arrival (DOA), an official certificate from an authorized service center confirming the defect is required. Please contact Styli Support for further assistance.
Beauty & Health
Can I return beauty and health products?
No. For hygiene and safety reasons, the following items are non-returnable:
Hair and personal care products
Vitamins, dietary supplements and sports nutrition
Beauty products, including cosmetics and skincare
Fragrances
Other health products
Refund Processing
When will I receive my refund?
Refunds are processed once all returned items from your order successfully pass our quality check inspection at our warehouse location.
2. Warranty Policy
How long is the warranty coverage on my product?
Warranty terms are established by the manufacturer or seller and vary depending on the product type.
Who should I contact for a warranty claim or service request?
Please contact the brand’s authorized warranty service provider directly. If an authorized service center is unavailable, Styli Customer Care will assist you with processing your claim.
How long does a warranty repair take?
Repair timelines depend on spare part availability, the complexity of the issue, and the processing speed of the service center.
What documentation is required to submit a warranty claim?
You will need your original tax invoice to verify the product serial number and active warranty period. If your product included a physical warranty card, please present it to the service center as well.
Does a repair or replacement extend my original warranty?
No. Repairs or replacements provided under warranty do not extend or reset the original warranty period. All terms remain aligned with the manufacturer’s initial policy.
What happens if my warranty service is delayed?
If a repair is unexpectedly delayed, you may claim compensation directly from the service provider in accordance with applicable consumer protection laws. Styli is not liable for service center delays.
What is the expected lifespan of my appliance?
Product lifespans vary by category and usage. For specific details, please refer to the user manual or contact the manufacturer directly.