Pre-Order & Account Queries
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Q1: Do I need to be a registered customer to place an order?
No. You may place an order either as a guest or as a registered customer.
However, we recommend registering to easily track orders, manage returns, and receive updates.Did you find it helpful? Yes No
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Q2: How can I place an order on STYLI as a guest?
Here’s how you can place an order without creating an account:
1. Browse and select your items, choose the size, then click Add to Bag
2. Click on the bag icon to review your items and proceed to checkout
3. Review your order summary and apply any available coupons (Click on Coupons/ Voucher to see your available coupons)
4. Enter your phone number or email address
5. Verify your details using the OTP sent to your phone
6. Click Add Address and enter your delivery details
7. Select your preferred payment method
8. Place your order
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Q3: How can I place an order as a registered user?
Follow these steps:
1. Open the Styli app or website
2. Go to My Account
3. Select Sign Up
4. Enter your email address or phone number
5. Enter the OTP sent to you
6. Complete the required details (name, email, password)
7. Click Sign Up
Once your account is created:
8. Add items to your bag and proceed to checkout
9. Add or confirm your delivery address
10. Review your order details and apply coupons if available
11. Select your payment method
12. Place your order
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Q4: I haven’t received my OTP. What should I do?
If you haven’t received your OTP within 2 minutes:
- Double-check the entered email or phone number
- Ensure you have a stable network connection
- Tap Resend OTP and check Email, SMS, and WhatsApp
If the issue persists, please contact Customer Support.
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Q5: How can I change my language preference?
You can switch between Arabic and English at any time:
• On the app: Go to My Account → Choose Language
• On the website: Use the language option at the top of the page
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Q6: Why is phone number verification required?
Phone number verification helps us:
- Confirm your order
- Send you important order updates
- Allow the courier to contact you for delivery
Your order will not be confirmed without OTP verification.
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Q7: What should I do if I forget my password?
To reset your password:
- Open the Styli app or website
- Go to Account
- Select Login and enter your email
- Click Forgot Password
- Check your email for the reset link
⚠️ The reset link is valid for 4 hours, so please update your password promptly.
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Q8: Why are my orders not visible in my account?
Make sure you are logged in using the same email address or phone number used when placing the order.
Try logging in again using the correct details.
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Q9: Can I change my registered email ID or phone number?
Yes, you can update your details:
1. Log in to your account
2. Go to Account
3. Select the email or phone number you want to update
4. Enter the OTP sent to you
5. Click Save
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Q10: Can I create multiple accounts with the same email or phone number?
No. Each email address and phone number can be linked to only one account.
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Q11: Why am I seeing the error “Email or phone number already registered”?
This means an account already exists with those details.
You can use the Forgot Password option to access your account.
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Q12: Need more help?
If you need further assistance, please contact our support team.
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