Pre-Order & Account Queries

Q1: Do I need to be a registered customer to place an order?
No. You may place an order either as a guest or as a registered customer.
However, we recommend registering to easily track orders, manage returns, and receive updates.
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Q2: How can I place an order on STYLI as a guest?
1.    Browse and select your items, choose the size, then tap Add to Bag.
2.    Open the bag and proceed to Checkout.
3.    Review your order summary and apply any available coupons.
4.    Enter your email address or phone number.
5.    Verify using the OTP sent to you.
6.    Add your delivery address.
7.    Select a payment method.
8.    Place your order.
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Q3: How can I place an order as a registered user?
1. Open the STYLI app or website
2. Go to My Account
3. Select Sign Up
4. Enter your email address or phone number
5. Verify using the OTP
6. Complete the required details
7. Add items to your bag and proceed to checkout
8. Add or confirm your delivery address
9. Review order details and apply coupons
10. Select payment method
11. Place your order
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Q4: I haven’t received my OTP. What should I do?
If you haven’t received your OTP within 2 minutes:
• Double-check the entered email or phone number
• Ensure you have a stable network connection
• Tap Resend OTP and check Email, SMS, and WhatsApp
If the issue persists, please contact Customer Support.
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Q5: How can I change my language preference?
• App: My Account → Choose Language
• Website: Click on the language toggle
   (Top-right for English / Top-left for Arabic)
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Q6: Why is phone number verification required?
Phone number verification ensures:
• Order confirmation
• Delivery updates
• Courier contact prior to delivery
Orders will not be confirmed without OTP verification.
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Q7: What should I do if I forget my password?
1. Open the STYLI app or website
2. Go to Account → Login
3. Tap Forgot Password
4. Check your email for the reset link
⚠️ The link expires within 4 hours.
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Q8: Why are my orders not visible in my account?
Please ensure you are logged in using the same email address or phone number used when placing the order.
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Q9: Can I change my registered email ID or phone number?
Yes.
1. Login → Account
2. Edit email or phone number
3. Verify via OTP
4. Save changes
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Q10: Can I create multiple accounts with the same email or phone number?
No. Each email address and phone number can be linked to only one account.
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Q11: Why am I seeing the error “Email or phone number already registered”?
This means an account already exists. Please use Forgot Password to regain access.
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