Tracking and Delivery

  • Q1: Will my order arrive in one shipment or multiple shipments?

    Your order may be split into multiple shipments.

    This allows us to deliver items that are ready sooner, while others that require additional processing are shipped separately.

    Before checkout, you’ll be able to see:

    • Each shipment 
    • The items included 
    • The estimated delivery date

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  • Q2: Is there a minimum order value?

    There is no minimum order value.

    However, free shipping is only applicable when a shipment meets the minimum value threshold.
    If your order is split into multiple shipments, the threshold applies to each shipment separately.

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  • Q3: What are the delivery charges? Is free shipping available?

    Free shipping thresholds (per shipment):


    Country

    Minimum Order Value

    Saudi Arabia

    SAR 150

    UAE

    AED 99

    Kuwait

    KWD 15

    Bahrain

    BHD 15

    Qatar

    QAR 200

    Oman

    OMR 15



    Shipping Fees (Below Threshold)


    Country

    Fee

    Saudi Arabia

    SAR 12

    UAE

    AED 12

    Kuwait

    KWD 1.5

    Bahrain

    BHD 1.2

    Qatar

    QAR 12

    Oman

    OMR 1.2



    Cash on Delivery (COD) Fees

    Same as shipping fees per country.


    Import Fees

    Import fees may apply for deliveries to UAE, Kuwait, Bahrain, Qatar and Oman based on order value and local regulations.


    Please note:

    • Import fees are determined based on destination country regulations 
    • These charges may vary depending on the shipment
    • Import fees are non-refundable


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  • Q4: How can I track my order and check the delivery date?

    To track your order:

    1. Log in to your Styli account 
    2. Go to Account 
    3. Click on My Orders 
    4. Select the order you want to track 

    You will be able to see:

    • Order status 
    • Tracking details 
    • Estimated delivery date 
    • Courier partner

    Order status meanings:

    • Confirmed: Your order has been placed 
    • Packed: Your items are packed and ready for dispatch 
    • Shipped: Your order is on the way 
    • Delivered: Your order has been delivered


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  • Q5: Why is ID required for Qatar and Oman deliveries?

    For orders delivered to Qatar and Oman, valid identification (National ID or Passport) is required for customs clearance.
     The name on the ID must match the order name.

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  • Q6: Can I change my delivery address or phone number after placing the order?

    Yes, you can update your delivery details before your order is shipped.

    To update:

    1. Log in to your account 
    2. Go to My Orders 
    3. Select your order 
    4. Click Edit Details 
    5. Confirm the changes 

    If you placed the order as a guest, please create an account using the same details to access your order.

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  • Q7: My order was delivered, but the status hasn’t updated.

    Order status may take up to 12 hours to update after delivery.

    If it still hasn’t updated after that, please contact our support team.

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  • Q8: What should I do if I receive a damaged, defective, or wrong item?

    We’re really sorry to hear that your order didn’t arrive in perfect condition.

    Please contact our support team and share your order details along with clear images of the item. Our team will review the issue and assist you with a quick resolution.

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  • Q9: What should I do if I receive a different item than what I ordered?

    We apologize for the mix-up.

    Please reach out to our support team with your order details and a photo of the item received. We’ll look into this right away and help resolve it as quickly as possible.

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  • Q10: Can I exchange an item?

    We currently do not offer direct exchanges.

    If you’d like a different item, you can return the original item and place a new order. Once your return is processed, your refund will be issued based on your original payment method.

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  • Q11: Can I reschedule my delivery?

    Our delivery partners usually attempt delivery up to 3 times.

    If you’d like to reschedule, please contact our support team for assistance.

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  • Q12: My tracking shows “delivered”, but I haven’t received my order. What should I do?

    Please:

    • Check your delivery address details 
    • Confirm with anyone who may have received the package on your behalf 

    If you still cannot locate your order, contact our support team immediately.

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  • Q13: Are my payment details safe? How can I manage my saved cards?

    Yes, your payment details are secure with Styli.

    For more information, please visit our Privacy Policy.

    To manage your cards:
    Go to My Account → Saved Cards → Add/Edit Card Details → Save

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  • Q14: Need more help?

    If you need further assistance, please contact our support team.

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