Cancellations

  • Q1: Can I cancel an item in my order?

    We currently do not support cancelling individual items.

    If needed, you can cancel the entire order or shipment and place a new order with the items you wish to keep.

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  • Q2: Until when can I cancel my order?

    You can cancel your order before it is packed.

    Once the order is packed, cancellation is no longer possible. If you still wish to cancel, you may refuse the delivery at your doorstep.

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  • Q3: How can I cancel my order?

    To cancel your order before it is packed:

    1. Log in to your Styli account 
    2. Go to My Account → My Orders 
    3. Select the order you want to cancel 
    4. Click Cancel Order 
    5. Confirm your cancellation and select a reason 

    Once cancelled:

    • Your order status will be updated to Closed 
    • You will receive a confirmation via email and SMS 
    • Your refund will be processed based on your payment method 

    Important:
     Cancellation is not possible once the order is packed. Please wait for delivery and refuse the shipment if you no longer need it.

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  • Q4: I cancelled my order. When will I receive my refund?
    • If your order was cancelled before packing, your refund will be initiated immediately 
    • If your order was cancelled after packing (or refused at delivery), your refund will be initiated once the shipment is returned to our warehouse 

    Refund timelines depend on your payment method:

    1. Card payments:
       5–7 days (MADA may take up to 14–21 days) 
    2. Cash on Delivery:
       Refunded as Styli credit once the return is received 
    3. Tabby / Tamara:
       Refunded within 24 hours 
    4. Styli Cash:
       Refunded with the same remaining validity 
      • Example: If your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund 
    5. Mixed payments:
       Refunded back to each payment method accordingly 
      • Example: If you paid using Styli credit + card, the Styli credit portion will be returned as Styli credit, and the remaining amount will be refunded to your card.

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  • Q5: Can I restore a cancelled order or item?

    Once an order is cancelled, it cannot be restored.

    You can place a new order for the same item, subject to availability.

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