Returns Process

Q1: What is the return policy?

We offer easy returns for most items. However, some products are not eligible for return.

Non-returnable items include:

Please check the product page before placing your order to confirm eligibility.

For eligible returns:

Security tags (if applicable) must remain intact

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Q2: What is the return window?

Eligible items can be returned within 14 days of delivery.

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Q3: How can I place a return request?

Follow these steps:

For KSA customers:
You can choose between pickup or drop-off

If you select drop-off:

For non-KSA customers:
Simply confirm the return request and our team will guide you on the next steps.

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Q4: What is the drop-off option?

For customers in KSA, the drop-off option allows you to return your item by visiting a selected courier branch at your convenience.

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Q5: How will I receive my refund?

Refunds are processed based on your original payment method:

Card payments:
The refund will be processed to the same card. It may take 5–7 days to reflect, depending on your bank.
For MADA cards, this may take up to 14–21 days.
Cash on Delivery (COD):
The refund will be issued as Styli credit once the return is received. You can use this credit anytime.
Tabby / Tamara:
Refunds are issued to your Tabby or Tamara account and typically reflect within 24 hours.
Styli Cash:
The refund will be processed back as Styli Cash once the return is received.
The refunded amount will have the same remaining validity as at the time of use.
(For example, if your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund.)
Mixed payments:
If you used multiple payment methods (e.g. Styli credit + card), the refund will be split accordingly:
- The Styli credit portion will be returned as Styli credit
- The remaining amount will be refunded to your original payment method

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Q6: What is the timeline for returns and refunds?

Return timeline:

Once your return request is submitted, pickup will be arranged within 3–5 days
After pickup, it may take up to 5 days for the item to reach our warehouse

Refund timeline:

Your refund will be initiated once the returned item is received and passes quality checks

The time it takes for the refund to reflect depends on your original payment method:

Card payments:
5–7 days (MADA may take up to 14–21 days)
Cash on Delivery:
Refunded as Styli credit once the return is received
Tabby / Tamara:
Refunded within 24 hours
Styli Cash:
Refunded with the same remaining validity
- Example: If your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund
Mixed payments:
Refunded back to each payment method accordingly
- Example: If you paid using Styli credit + card, the Styli credit portion will be returned as Styli credit, and the remaining amount will be refunded to your card