Returns Process

  • Q1: What is the return policy?

    Most items are returnable except:

    • Innerwear, lingerie briefs, shapewear bottoms, swimwear
    • Beauty products (makeup, perfumes, accessories)
    • Items marked Non-Returnable
    • Selected sale items

    Returned items must be unused, with original tags, packaging, and intact security tags (if applicable).

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  • Q2: What is the return window?

    Eligible items can be returned within 14 days of delivery.

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  • Q3: How can I place a return request?
    1. Login → Account → My Orders
    2. Select the order
    3. Tap Return Item
    4. Choose item(s) and reason
    5. Confirm pickup or drop-off (Saudi Arabia only)

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  • Q4: How will refunds be processed?

    Refunds are issued to the original payment method:

    • Cards: 5–7 business days (MADA: up to 21 days)
    • Cash on Delivery: Styli Credit
    • Tabby/Tamara: Within 24 hours
    • Styli Cash: Same remaining validity
    • Mixed payments: Split accordingly

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  • Q5: Are there any deductions during refunds?

    Refunds exclude:

    • Shipping fees
    • COD fees
    • Import duties
      The first return per order is free.

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