Returns Process : STYLI

How can I place a return request on STYLI?

STYLI provides its customers with an easy return 
policy in which they can return items purchased for 
any reason within 15 days of delivery. The products 
should be unused and in their original condition with 
tags and packaging on. The customer is welcome to 
try on a product but should take adequate measures 
to preserve its condition. To place a return request:

Step1: Go to 'Account'
Step2: Click on 'All Orders'
Step3: Open order details
Step4: Scroll down, you will find an option called 
'Return Item' at the end of the page
Step5: Select the item/s you want to return
Step6: Update the reason for the return
Step7: You can choose to drop off at the nearest 
SMSA branch (this option is available only for KSA 
orders) or pick up
Step8: Finally, click on Confirm

Styli have two different methods of return for 
(KSA customers):
1- The customer can drop off the items personally 
at the nearest SMSA branch after downloading the 
return document "AWB", Click here for more details 
on how to download return AWB.
2- Customers also can choose the driver to collect t
he return from their location and the pickup will occur 
within 5 to 7 days

Refunds will be processed based on the payment 
method:
1- For card payments, the refund will be processed on 
the same card within 7 days except for MADA cards 
which might take 14-21 days due to a technical issue 
in the payment gateway.
2- For cash on delivery, the refund will be processed 
as Styli credit customers can utilize it anytime
3- For Tabby or Tamara installments, the refund will be 
deducted from the remaining installments
4- For mixed payments such as (Styli credit + card) 
a partial refund will be added to the same card and a 
partial refund will be added as store credit.

Store credit, vouchers, gift credit, or Styli coins will be 
refunded only as store credit and are not eligible for 
bank transfer.

The return option will be available only once the order 
status is changed to 'Delivered'.

In case of order status does not change after 24 hours 
from the date of receiving the order. Contact us through 
one of the below support channels, we will help you in 
the best possible manner:

  00966115208333
  [email protected]
  8001111090

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How can I download return document (AWB)?

You will need to download the return document (AWB)
 only in case you have selected to drop off the return to
 the nearest SMSA branch by following the below steps:
Step1: Go to “Account”
Step2: Select “My returns”
Step3: Open return request details
Step4: Then click on “Download AWB Document”
The document will be available within 24 hours from 
initiating the return request.

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Can I get a product size/color replaced?

Unfortunately, product replacement is not available on 
STYLI. 

If the size or color is not of your choice, you can place 
a normal return and then place a new order with the 
product/size/color that you want.

To know more about the return process Click Here.

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Are there any products that cannot be returned?

Ye, the following exceptions and rules apply to the returns policy:

1- Items like briefs, shapewear bottoms, innerwear, any lingerie sets that include briefs, face masks, swimwear cannot be returned.
2- Beauty products such as (makeup, perfumes, and any kind of makeup accessories) cannot be returned. 
3- During sales & offers time there are selected products will be marked as non-returnable and it won't be possible to return nor exchange these product 

All items to be returned must be unused and in their original condition with all the tags and packaging intact (e.g. shoes must be packed in the original shoe box). STYLI will not be liable for the products returned by mistake.

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When do I get my refund back after returning an item?

Refunds will be initiated based on the payment method 
and after checking the quality of the returned products. 
If the picked-up product does not pass the quality check, 
STYLI will ship the product back to the customer, and 
shipping charges will be the customer's responsibility.

1- For card payments, the refund will be processed on 
the same card within 7 to 14 days except for MADA cards 
which might take 14-21 days due to a technical issue in 
the payment gateway.
2- For cash on delivery, the refund will be processed as 
Styli credit customers can utilize it anytime.
3- For Tabby and Tamara's installment, the refund will be 
deducted from the remaining installments.

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I paid with my debit/credit card, but got refunded in STYLI credits. Can I transfer my refund to the card I paid with?

Why I didn't get custom fees refunded after returning my complete order?

Customer fees or import fees are non-refundable 
even after returning the complete order.
Import fees will only apply in case of delivery to (Kuwait, Bahrain & UAE).

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Contact us

KSA customers can reach us through:
  00966115208333
  [email protected]
  8001111090

UAE, Kuwait & Qatar customers can 
reach us through:
  00966115208333
  [email protected]
  [email protected]
  [email protected]

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