Other Information

Up to 25% Cashback – Terms & Conditions (UAE)
1. Earn cashback based on your purchase value: 15% cashback on a minimum spend of AED 199, 20% cashback on a minimum spend of AED 299, or 25% cashback on a minimum spend of AED 449.

2. Cashback is capped at AED 150 per customer and is applicable to one order per customer during the promotional period.

3. Cashback will be credited as Styli Cash and will be available under My Account in the Styli app.

4. The offer is valid from 6 November to 13 November 2026.

5. Cashback will not be awarded if the order is cancelled or returned, or if the final eligible order value falls below AED 199.

6. Cashback eligibility will be calculated based on the final order value after deducting any Styli Cash or credits used and accounting for any returns.

7. Eligible cashback will be credited from 24 November 2026 onwards.

8. Styli Cash earned through this promotion will be valid for 5 days from the credit date.

9. Customers will be notified via their registered email address and WhatsApp.

10. Cashback can be redeemed on a minimum purchase of AED 249.

11. This offer is valid exclusively on orders placed through the Styli app in Saudi Arabia.
 
 
Up to 25% Cashback – Terms & Conditions
1. The offer is valid from 6th November to 13th November 2026.

2. Cashback is capped at AED 150 & will be credited as Styli Cash.

3. Cashback will be credited from 24th November 2026 onwards.

4. Styli Cash earned through this promotion will be valid for 5 days.


 
15% CASHBACK 
ON SPENDS ABOVE AED 199
20% CASHBACK 
ON SPENDS ABOVE AED 299
25% CASHBACK 
ON SPENDS ABOVE AED 449
 
 
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Up to 25% Cashback – Terms & Conditions
1. Earn cashback based on your purchase value: 15% cashback on a minimum spend of SAR 199, 20% cashback on a minimum spend of SAR 299, or 25% cashback on a minimum spend of SAR 449.

2. Cashback is capped at SAR 150 per customer and is applicable to one order per customer during the promotional period.

3. Cashback will be credited as Styli Cash and will be available under My Account in the Styli app.

4. The offer is valid from 6 November to 13 November 2026.

5. Cashback will not be awarded if the order is cancelled or returned, or if the final eligible order value falls below SAR 199.

6. Cashback eligibility will be calculated based on the final order value after deducting any Styli Cash or credits used and accounting for any returns.

7. Eligible cashback will be credited from 24 November 2026 onwards.

8. Styli Cash earned through this promotion will be valid for 5 days from the credit date.

9. Customers will be notified via their registered email address and WhatsApp.

10. Cashback can be redeemed on a minimum purchase of SAR 249.

11. This offer is valid exclusively on orders placed through the Styli app in Saudi Arabia.
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Shop & Win an iPhone 18 Pro every week Terms & Conditions (Kuwait)
1. Campaign Period
a.	The campaign runs from 1st November 2026 to 5th December 2026
b.	The campaign has 1 winner per week and winners will be announced on 15th December 2026.
2. Prize Details
a.	Prize: Apple iPhone 18 Pro, 256GB. Colour is subject to stock availability.
b.	One winner will be selected in each weekly draw, for a total of five (5) prizes over the campaign.
c.	Each prize carries the manufacturer's standard warranty only.
3. Eligibility & How to Enter
a.	Open to Kuwait nationals and residents aged 18 years or older.
b.	Every completed and paid order of KWD 25 or more in a single transaction on the Styli Kuwait App or website during the campaign period earns one (1) entry into the draw for the week in which the order was placed.
c.	Entries do not carry over to later weeks. Customers who place qualifying orders in more than one week are entered into the draw for each of those weeks.
d.	Each additional qualifying order placed in the same week earns an additional entry into that week's draw.
e.	Orders that are cancelled, refunded or returned will be excluded if the revised order value falls below KWD 25 after the cancellation, refund or return.
f.	Only registered and signed up customers with valid accounts are eligible.
g.	Limit of one (1) prize per customer during the entire campaign period. A customer who has won will not be included in later draws.
h.	Employees of Styli, and their relatives, are excluded from the campaign.
4. Draw & Winner Selection
a.	Winners will be selected by a random draw conducted by Styli from the qualifying entries for each week.
b.	Winners will be notified by the Styli Customer Service team via their registered contact details (email / phone / WhatsApp).
c.	If a winner cannot be contacted within 7 days of notification, the company reserves the right to select an alternate winner from the same week's qualifying entries.
d.	Prizes will be handed over within 20 working days of the relevant draw.
e.	Original identity documents (Kuwaiti Civil ID or passport) must be presented to collect the prize.
f.	The prize cannot be exchanged for cash or transferred to another person.
g.	Products featured in advertisements, artwork or campaign materials are for illustration only; specifications such as colour may vary based on stock availability.
5. Verification & Fraud Prevention
a.	The company reserves the right to verify customer identity, order validity, transaction value and payment method before awarding a prize.
b.	Any fraudulent, bulk, automated or non-compliant entries or orders will be disqualified.
c.	The company reserves the right to disqualify any participant found to be in breach of these Terms & Conditions.
6. Prize Acceptance
a.	Winners must accept the prize as offered. No cash alternative or substitution will be provided.
b.	Winners' names may be published on the Styli App, website and social media channels.
7. Taxes & Duties
a.	Any taxes, duties or additional costs associated with the prize are the responsibility of the winner.
8. Governing Law & Jurisdiction
a.	This promotion is governed by the laws of the State of Kuwait. Any disputes will fall under the jurisdiction of the Kuwaiti courts.
9. Communication Consent
a.	By participating, customers consent to receive communication via email, SMS, phone and WhatsApp regarding the campaign, prize distribution and related promotional activities.
10. Force Majeure
a.	The company is not liable for delays, cancellations or changes caused by events beyond its reasonable control (including natural disasters, technical failures and government restrictions).
11. General Conditions
a.	The company reserves the right to modify or cancel the promotion at any time without prior notice.
b.	Prize eligibility applies only to completed and paid orders with a minimum value of KWD 25.
c.	All decisions by the company regarding the promotion are final and binding.
d.	By participating and shopping, customers agree to these Terms & Conditions.
e.	If there is any conflict between the Arabic and English versions of these Terms & Conditions, the Arabic version prevails.
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How does Buy 1 Get 1 offer work?
Pick from the products that qualify for the offer and add 2 products to the basket and the value of the product with the lowest price will be discounted on the two products. If you add more than two products, the offer will apply the same way in the multiplication of 2 and only on the products that qualify for it in the basket in the same order. E.x you added 4 products that qualify, the lowest price 2 will be discounted on the 4 products. The offer is automatically applied at checkout. No need for a coupon code to activate this offer. The offer is applicable only on the products with the offer badge. 
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How does Buy X Get Y offer work?
Pick from the products that qualify for the offer and add X+Y number of products to the basket and the value of the Y product with the lowest price will be discounted on the X+Y products. E.x Buy 2 Get 1: you added 3 products that qualify, the lowest price 1 will be discounted on the 3 products. The offer is automatically applied at checkout. No need for a coupon code to activate this offer. The offer is applicable only on the products with the offer badge. 
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How can I use Al-Rajhi points?
You can use your points from the Alrajhi Mokafa’at program, by: 
1. Open Al-Rajhi App

2. Al-Rajhi rewards program

3. Replace

4. Choose from the rewards store “Styli E-voucher”
Then, you can copy the coupon code, given by Al-rajhi, by adding the coupon in the "apply coupon cell" which's available once you open your Styli bag. Beauty products are not eligible for this offer.


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What are STYLI coupon codes terms & conditions?
1- Styli offers 2 types of codes:
Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.

2- The discounted amount is non-refundable and beauty products are not eligible for any discount codes or vouchers.

3- Discount codes percentage differ based on the purchased product price whether it is already discounted or full-price, below is an example of the discounted percentage for some of our coupon codes which can be used one time for your first order with Styli.


4- Any discount code used on a bundle offer will be applied as a flat discount capped at 10% off the purchase.


5- The coupon codes doesn't apply on Kids, Beauty and selected brands such as 2Xtremz, Babyshop, Bossini, Celeste, Duchini, Elle, Flora Bella, Gloo, Haadana, Iconic, Jane Shilton, Kangaroos, Kappa, Lee Cooper, Lifestyle, Max, Missy, Mistotes, Oaklan, Sasha, SHOEMART, Shoexpress, Splash, Splash Character.


Coupon code	Discounted percentage
SHOP	10% discount is valid on full-priced items. 6% discount is valid on discounted items. The offer excludes Kids, Beauty and selected brands such as 2Xtremz, Babyshop, Bossini, Celeste, Duchini, Elle, Flora Bella, Gloo, Haadana, Iconic, Jane Shilton, Kangaroos, Kappa, Lee Cooper, Lifestyle, Max, Missy, Mistotes, Oaklan, Sasha, SHOEMART, Shoexpress, Splash, Splash Character.
SHOP20	20% discount is valid on full-priced items. 6% discount is valid on discounted items. The offer is valid on the first order only. The offer is applicable in KSA & Kuwait only. The offer excludes Kids, Beauty and selected brands such as 2Xtremz, Babyshop, Bossini, Celeste, Duchini, Elle, Flora Bella, Gloo, Haadana, Iconic, Jane Shilton, Kangaroos, Kappa, Lee Cooper, Lifestyle, Max, Missy, Mistotes, Oaklan, Sasha, SHOEMART, Shoexpress, Splash, Splash Character.
 



 
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How to join STYLI Affiliate Program?
STYLI is glad to have anyone become part of STYLI Affiliate Program by registering via below link:https://forms.gle/VyYM2vPoCSYqTBiv6
or reach out to us via e-mail at affiliate@stylishop.com
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Can I use more than one coupon code?
No, only one coupon code can be per purchase. 

There are two types of coupon codes offered by Styli:
1- Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
2- Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
The discounted amount is non-refundable and beauty products are not eligible for any discount.
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Does STYLI offer gift cards or vouchers?
Yes, Styli offers gift vouchers via:
1- Resal
2- Daleel
3- You get a gift
4- Likecard

There are two types of coupon codes offered by Styli:
1- Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
2- Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
The discounted amount is non-refundable and beauty products are not eligible for any discount.
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Why does it say coupon code is invalid/expired?
Either the coupon code actually expired, if it is a one-time use coupon it means it has been used by someone else, or you have misspelled it. You might also have an invalid amount, meaning the order value does not comply with the minimum purchase amount.
Noting that beauty products are not eligible for any discount.
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How can I unsubscribe your promotions Emails, App notifications?
You can unsubscribe from receiving notifications from your phone app settings, also you can unsubscribe from promotional emails by following the steps at the bottom of the email stating unsubscribe. As for the app notifications, you can unsubscribe by opting out/ unticking/ switching off the app notification on the app settings from your mobile settings itself. 
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Policies for handling customer complaints and suggestions
Our Customer Care teams are working 12 hours a day, 365 days a year ( except for Eid and national holidays) to guarantee you the best experience before, during, and after sale.
Our esteemed customers can contact us through various contact channels and submit queries, suggestions or complaints and it will be resolved in a reasonable time and effectively.  For complaints, the customer will receive a complaint number for tracking purposes from our support staff.
 
Here is how to contact us:


 You can reach us on our WhatsApp number 00966115208333 from anywhere at any time . Our automated bot will attend to your query immediately for any general information, in case you didn't find the actual answer you are looking for, our bot will offer you to contact our support team which is operating from 9.00 AM to 9.00 PM KSA time, you might wait for a maximum of 2-3  hours before you get a response if you have reached us within our business hours.
 

 You may also reach us on our official email hello.ksa@stylishop.com.  Our customer support team will reply to your queries within 12 hours or even less, we are operating from 9.00 AM to 9.00 PM KSA time.


 If you are based in KSA and prefer calls, you can call us on our toll-free number 8001111090 anytime between 10:00 AM to 5.00 PM (Saturday to Thursday) and the support team will respond with a maximum wait time of 10 to 15 seconds.


Our support team will answer your queries and assist you in the best possible 
manner to have an answer for all your concerns however, you might have 
a concern that's beyond their responsibilities or that requires more time to be resolved.


Here are some points on how long it might take to resolve your concerns:


1- Any concern related to the Delivery of your order might take from 2 to 3 days maximum, and it could take less time to be resolved.
2- Any concern related to the Return orders might take up 2 to 3 days maximum, and could take less time, to be resolved.
3- Any concerns related to the Products you have received might take a maximum of 5 days.
4- Any concern related to Refunds - refund will be happen on the same day of products pick-up.  In case if the refund is declined by the bank, it might take 14 to 21 days maximum and could take less time, to be resolved.
5- Any kind of technical challenge with our app might take 48 working hours to be resolved.
 
In addition to submitting complaints to support staff, customer can also reach out to our Grievance Executive, if complaints are not resolved in a timely manner.  Escalations could be addressed to grievance executive at “grievance.styli@Landmarkgroup.com”.
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What does the “Global” tag on products mean?
Products marked Global are sourced from international third-party sellers outside Saudi Arabia, UAE, Kuwait, Bahrain, and Qatar.
 They are shipped to STYLI’s warehouse first, then delivered to you through STYLI’s logistics partners.
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Does STYLI guarantee product authenticity?
Yes. All products sold on STYLI are 100% authentic and sourced from authorized distributors. Each item undergoes strict quality checks before delivery.
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Contact us
Country	Email	Phone	WhatsApp
Saudi Arabia	Customercare@styli.com	8001111090	00966115208333
UAE	Customercare@styli.com	8001111090	00966115208333
Kuwait	Customercare@styli.com	96522251353	00966115208333
Bahrain	Customercare@styli.com	—	00966115208333
Qatar	Customercare@styli.com	97444196643	00966115208333
Oman	Customercare@styli.com	—	00966115208333
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Up to 20% Cashback – Terms & Conditions
Up to 20% Cashback – Terms & Conditions
1. Earn 20% cashback on a minimum purchase of SAR 229.
2. Cashback is capped at SAR 100 per customer and is applicable to one order per customer during the promotional period.
3. Cashback will be credited as Styli Cash and will be available under My Account in the Styli app.
4. The offer is valid from 23 October to 31 October 2026.
5. Cashback will not be awarded if the order is cancelled or returned, or if the final eligible order value falls below SAR 229.
6. Cashback eligibility will be calculated based on the final order value after deducting any Styli Cash or credits used and accounting for any returns.
7. Eligible cashback will be credited on 8 November 2026.
8. Styli Cash earned through this promotion will be valid for 5 days from the credit date.
9. Customers will be notified via their registered email address and WhatsApp.
10. Cashback can be redeemed on a minimum purchase of SAR 249.
11. This offer is valid exclusively on orders placed through the Styli app in Saudi Arabia.
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