Global orders
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1. What are Global Shipments on Styli?
Global Shipments are orders fulfilled by sellers located outside the GCC. These items are shipped internationally to you through Styli or the seller’s logistics partners.
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2. How can I identify a Global Shipment product?
Products shipped from outside the GCC are marked with a “Global” label on the product page, cart, and order details.
Estimated delivery timelines are shown before you place your order.
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3. How long does delivery take?
Delivery for Global Shipments usually takes longer than express orders due to international shipping and customs clearance.
• Estimated delivery dates are shown on the product page and at checkout.
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4. Are customs duties or import taxes applicable?
Customs duties and taxes (if applicable) are based on the destination country’s regulations.
• Any applicable charges will be clearly shown at checkout before payment.
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5. Can I cancel my Global Shipment order?
Cancellation of Global Shipment orders is subject to the processing status of the order.
- A customer may cancel a Global Shipment order only until packing has not been initiated by the seller.
- Once the seller has started packing the item, the cancellation option may no longer be available.
- After the order has been dispatched for international shipping, cancellation requests cannot be accepted.
The availability of the cancellation option, where applicable, will be reflected on the Order details page.
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6. Can I track my order?
Yes, you can track your order through your Styli account.
• Visit All Orders to view status updates
• Click Shipment History for detailed tracking
Tracking updates may be limited while the order is in international transit.
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7. What should I do if my order is delayed?
Delivery timelines are estimates and may change due to customs or transit conditions.
We recommend checking your tracking page for updates.
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8. What happens if my shipment is held at customs?
If your order is held:
• You may be asked to provide additional information or documents
• Our logistics partners or support team may contact you to assist
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9. Are Global Shipment orders eligible for returns?
Return eligibility depends on the seller.
• Some items may be non-returnable
• Return details are shown on the product page
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10. What is the return process?
Same as express shipments.
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11. How are refunds processed?
Same as express shipments.
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12. How long does it take to receive a refund?
Same as express shipments.
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13. Are there additional charges?
Yes, Global Shipping fees may apply depending on your order value.
• Fees are shown at cart and checkout
• You may see a prompt showing how to waive the fee
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14. What if my cart has both Express and Global items?
Separate charges will apply and will be shown clearly at checkout.
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15. Can I use Cash on Delivery (COD)?
No, COD is not available for Global products.
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16. Why is COD not available when I add a Global item?
Adding a Global item disables COD for the entire cart. Only prepaid orders are allowed.
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