Other Information

  • White Friday Offers Terms & Conditions
    Styli White November Quiz: 
    1. You can use Styli coins to get a discount on your next purchase
    2. 100 Styli coins = 1 SAR
    3. Styli coins are valid for 30 days
    
    White November prizes:
    1. The contest runs throughout November. 
    2. One winner will get a Jetour X70 plus car.
    3. Five winners will get an iPhone 13 pro 128 GB for each. 
    4. Ten winners will receive SAR 500 Styli wallet credit each which can be used for subsequent purchases.
    5. Winners will be selected randomly in the presence of the ministry representatives by using Riyadh Chamber Online Portal. 
    6. Winners will be directly contacted by Styli’s team.
    7. In the event of a repeat victory for the contestant, only the first win obtained shall be credited to them.
    8. Promotion is applicable to all Styli customers who registered & visited during the promotion period.
    9. The promotion starts on 8th November and ends on 30th November.
    10. Winners will be announced on 5th December by Ministry.
    11. Promotion is valid in KSA only.
    
    Shop & Win 2 iPhones FREE this Nov:
    1. Shop from Styli this November & get a chance to win an iPhone 13 Pro Max 
    2. Two winners will win one iPhone each
    3. Winners will be chosen digitally through an online draw tool
    4. Winners will be contacted by Styli’s team
    5. Valid from 11th November 2022 - 3rd December 2022
    6. Promotion is valid in UAE only
    7. Applicable on purchase via app, web and m-site.


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  • How can I avail STYLI Cashback offer?
    KSA
    1.    15% Cashback on all orders.
    2.    Maximum amount of Cashback is SAR 20.
    3. Offer is valid once per customer.
    4.    Offer starts from 1st November 2022.
    5. Offer ends on 22nd November 2022.
    6. Cashback is valid until 28th November 2022.
    7.    The amount will be credited within 7 days after order delivery.
    8.    Offer not applicable on purchases with Styli Credit. 
    9.    Returned orders will lead to the reversal of the cashback.
    10.   Amount can be applied on next order of SAR +200 total value.
    11.   The Cashback amount is non-transferable.
    12.   Beauty products are excluded from the offer. 

    UAE
    1.    15% Cashback on all orders.
    2.    Maximum amount of Cashback is AED 20.
    3.    Offer is valid once per customer.
    4.    Offer starts from 1st November 2022.
    5. Offer ends on 22nd November 2022.
    6. Cashback is valid until 28th November 2022.
    7.    The amount will be credited within 7 days after order delivery.
    8.    Offer not applicable on purchases with Styli Credit. 
    9.    Returned orders will lead to the reversal of the cashback.
    10.   Amount can be applied on next order of AED +200 total value. 
    11.   The Cashback amount is non-transferable.
    12.   Beauty products are excluded from the offer. 


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  • Saudi National Day Cashback Offer
    1- Coupon code SND will provide a flat SAR 92 discount for the first 92 customers (first come, first served).
    2- The coupon code will be valid on a min. order value of SAR 299 and above.
    3- This offer will be live only in the KSA on the 23rd of September 2022 (for 1 day only).

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  • How does Buy 1 Get 1 offer work?
    Pick from the products that qualify for the offer and add 2 products to the basket and the value of the product with the lowest price will be discounted on the two products. If you add more than two products, the offer will apply the same way in the multiplication of 2 and only on the products that qualify for it in the basket in the same order. E.x you added 4 products that qualify, the lowest price 2 will be discounted on the 4 products. The offer is automatically applied at checkout. No need for a coupon code to activate this offer. The offer is applicable only on the products with the offer badge. 

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  • How does Buy X Get Y offer work?
    Pick from the products that qualify for the offer and add X+Y number of products to the basket and the value of the Y product with the lowest price will be discounted on the X+Y products. E.x Buy 2 Get 1: you added 3 products that qualify, the lowest price 1 will be discounted on the 3 products. The offer is automatically applied at checkout. No need for a coupon code to activate this offer. The offer is applicable only on the products with the offer badge. 

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  • How can I get coupon code?
    You can get a coupon code by using STYLI’s coupon codes:
    KSA: https://stylishop.com/sa/en/landing/Coupon-Codes-KSA
    UAE: https://stylishop.com/ae/en/landing/Coupon-Codes-UAE
    Or by subscribing to receive STYLI’s notifications and e-mails. Then use the coupon code at checkout by adding it to the coupon code space.
    
    
    Styli offers 2 types of codes:
    1- Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
    2- Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
    The discounted amount is non-refundable and beauty products are not eligible for any discount codes or vouchers.



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  • What are STYLI coupon codes terms & conditions?
    1- Styli offers 2 types of codes:
    Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
    Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
    
    2- The discounted amount is non-refundable and beauty products are not eligible for any discount codes or vouchers.
    
    3- Discount codes percentage differ based on the purchased product price whether it is already discounted or full-price, below is an example of the discounted percentage for some of our coupon codes which can be used one time for your first order with Styli:


    Coupon code

    Discounted percentage

    SHOP15

    Coupon code SHOP15 will provide 15% discount on full-price products and 10% on discounted products.

    SHOP20

    Coupon code SHOP20 will provide 20% discount on full-price products and 15% on discounted products.

    AC20

    Coupon code AC20 will provide 20% discount on full-price products and 15% on discounted products.

    CA20

    Coupon code CA20 will provide 20% discount on full-price products and 15% on discounted products.

     


     

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  • How can I use Al-Rajhi points?
    You can use your points from the Alrajhi Mokafa’at program, by: 
    1. Open Al-Rajhi App
    2. Al-Rajhi rewards program
    3. Replace
    4. Choose from the rewards store “Styli E-voucher”
    
    
    Then, you can copy the coupon code, given by Al-rajhi, by adding the coupon in the "apply coupon cell" which's available once you open your Styli bag. Beauty products are not eligible for this offer.
    
    
    
    


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  • What is STYLI Affiliate Program?
    STYLI Affiliate Program enables networks, content creators, or providers to earn commission by referring shoppers to STYLI who complete successful purchases.

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  • How to join STYLI Affiliate Program?
    STYLI is glad to have anyone become part of STYLI Affiliate Program by visiting the link https://affiliate.stylishop.com/ and registering or reach out to us via e-mail at [email protected].

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  • Can I use more than one coupon code?
    No, only one coupon code can be per purchase. 
    
    There are two types of coupon codes offered by Styli:
    1- Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
    2- Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
    The discounted amount is non-refundable and beauty products are not eligible for any discount.

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  • Does STYLI offer gift cards or vouchers?
    Yes, Styli offers gift vouchers via:
    1- Resal
    2- Daleel
    3- You get a gift
    4- Likecard
    
    There are two types of coupon codes offered by Styli:
    1- Discount codes: Discount codes are personalized or publicly-released codes offered to customers as a purchasing incentive that reduces the price of an order.
    2- Vouchers: Vouchers are personalized codes offered to customers with a flat amount that gets deducted from the price of an order. It is valid for one-time use.
    The discounted amount is non-refundable and beauty products are not eligible for any discount.

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  • Why does it say coupon code is invalid/expired?
    Either the coupon code actually expired, if it is a one-time use coupon it means it has been used by someone else, or you have misspelled it. You might also have an invalid amount, meaning the order value does not comply with the minimum purchase amount.
    Noting that beauty products are not eligible for any discount.

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  • Why didn't I get referral credit?

    To get the referral credit, please understand that:

    1. The referred friend must download the STYLI app from the unique link sent to them by the referring friend and sign up on STYLI to get instant SAR 5/ AED 5 then place and receive an order of a value greater than SAR 200/AED 200 in order to get the SAR 20/ AED 20 credit.

    2. The referred friend will get the amount as STYLI credit on signing up. STYLI referrer will get the amount as STYLI credit once the referred friend downloads the app and signs up.

    3. The referral program is valid only for inviting new users. Inviting existing users is not applicable.

    4. The referral program is active only on the latest app version of STYLI.

    5. Referral link can be sent via SMS or shared on different social media platforms.

    6. Referral program credit is non transferable nor redeemable in the form of cash and could be used only on STYLI app.

    7. Any attempts to abuse, deceive, undermine or damage the operation of the referral program, STYLI reserves the right to review and disqualify any referral credit attempt that violates the terms and conditions.

    8. Each user can earn maximum referral credit of SAR/AED 100 through inviting new friends.

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  • What are the terms and conditions for STYLI referral program?
    KSA: Refer a friend, you both get SAR 5 once the friend signs up + your friend gets SAR 20 after placing their first order.
    UAE: Refer a friend, you both get AED 5 once the friend signs up + your friend gets AED 20 after placing their first order.
    
    
    Terms and Conditions:
    1. The referred friend must download the STYLI app from the unique link sent to them by the referring friend and sign up on STYLI to get instant SAR 5/ AED 5 then place and receive an order of a value greater than SAR 200/AED 200 in order to get the SAR 20/ AED 20 credit.
    2. The referred friend will get the amount as STYLI credit on signing up. STYLI referrer will get the amount as STYLI credit once the referred friend downloads the app and signs up.
    3. The referral program is valid only for inviting new users. Inviting existing users is not applicable.
    4. The referral program is active only on the latest app version of STYLI.
    5. Referral links can be sent via SMS or shared on different social media platforms.
    6. Referral program credit is non-transferable nor redeemable in the form of cash and could be used only on STYLI app.
    7. Any attempts to abuse, deceive, undermine or damage the operation of the referral program, STYLI reserves the right to review and disqualify any referral credit attempt that violates the terms and conditions.
    8. Each user can earn a maximum referral credit of SAR/AED 100 by inviting new friends.
    9. New users should place a minimum order of SAR/AED 150 to use the referral program credit on their first order.
    10. The referral program credit for the referred friend shall expire in 30 days from the date of signing up.

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  • How can I unsubscribe your promotions Emails, App notifications?
    You can unsubscribe from receiving notifications from your phone app settings, also you can unsubscribe from promotional emails by following the steps at the bottom of the email stating unsubscribe. As for the app notifications, you can unsubscribe by opting out/ unticking/ switching off the app notification on the app settings from your mobile settings itself. 

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  • What types of media for marketing are restricted in STYLI Affiliate Program?
    There are many types to be used except for:
    Popups and popunders.
    SEM branded.
    Ads including slogans, images, or designs that are not STYLI property.
    False advertising messages.

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  • What is STYLI charity program? How to participate in STYLI charity program?
    STYLI has launched a charity program in the form of cooperating with “Children with Disability Association” to make the world a better place. STYLI customers can choose to donate (SAR 5, 10, 15, 20, 25, or maximum SAR 30) at the time of purchase, in the payment page, this amount is non-refundable upon cancelation of the order. When it is time to deliver the donated amount, we send WhatsApp proactive messages to the customers who participated in the charity program to share happiness and goodness.

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  • How can I delete my account and my personal information?
    We care deeply about your privacy and the security of your data. We detail how we collect, use & protect your personal information in our privacy policy.
    
    You can contact us for more information:
    Shape, icon Description automatically generated  00966115208333
    Icon Description automatically generated  [email protected]
    Icon Description automatically generated  8001111090
    
    To delete your account:
    Step1: Go to Account
    Step2: Click on View & edit your profile
    Step3: Open Security and Privacy
    Step4: Then click on Delete Account
    Step5: Choose the reason for deleting your account
    Step6: Finally, verify your account by adding the OTP received via "the registered phone number or the registered email". 
    
    

    
    
    

    Please read the terms and conditions before deleting your account:
    1. You will lose all your data and content in your account, including communication records, files, and images.
    2. You will not be able to use your account to browse Styli's website or app and make purchases View the information in your account, and confirm if the information in your account can be deleted forever.
    3. If necessary, please save a backup of the information in your account, in case you might want to recover your account in the future Please make sure that there are no incomplete orders in your account.
    4. Ensure that there are no remaining Styli credits in your account.
    5. Confirm that there are no ongoing returns and orders There are no pending returns.
    6. You may understand and confirm that, upon deletion of your account, you shall not raise any query or financial claims from STYLI pertaining to your previous orders or pending claims connected to this deleted account I agree to the terms and conditions.

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  • How long it might take to answer to my queries or escalated concerns?
    Our team are working around the clock to guarantee you the best experience before, 
    during, and after sale.
    We have a customer experience team who's available on all channels to attend to 
    your queries immediately and effectively. Here is how to contact us:
    Shape, icon Description automatically generated You can reach us on our WhatsApp number 00966115208333 anytime and from anywhere. Our automated bot will attend to your query immediately for any general information, in case you didn't find the answer, our bot will offer you to contact our support team who are operating from 9:00 AM to 9:00 PM KSA time, you might wait for a maximum 3 to 4 hours before you get a response if you reached us within our business hours.
    
    Icon Description automatically generated You may reach us on our official email [email protected] anytime and from anywhere. Our superheroes "support team" will reply to your query within 24 hours maximum or even less, we are operating from  9:00 AM to 9:00 PM KSA time.
    
    Icon Description automatically generated If you are based in KSA and prefer calls, you can call us on our toll-free number 8001111090 anytime from 9:00 AM to 6:00 PM KSA and we will reply to you immediately with a maximum wait time of 10 to 30 seconds.
    
    
    Our support team will answer your queries and assist you in the best possible 
    manner to have an answer for all your concerns however, you might have 
    a concern that's beyond their responsibilities or that requires more time 
    to be resolved.
    here are some points on how long it might take to resolve your concerns:
    
    
    1- Any concern related to the Delivery of your shipment might take from 3 to 5 days maximum, and it could take less time, to be resolved.
    
    2- Any concern related to Returns might take up to 7 days maximum, and could take less time, to be resolved.
    
    3- Any concerns related to the Products you have received might take a maximum of 5 days.
    
    4- Any concern related to Refunds might take 14 to 21 days maximum, and could take less time, to be resolved.
    
    5- Any kind of Technical challenge with our app might take 48 working hours to be resolved.

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  • Contact us
    KSA customers can reach us through:
    Shape, icon 
    Description automatically generated  00966115208333
    Icon 
    Description automatically generated  [email protected]
    Icon 
    Description automatically generated  8001111090
    
    UAE, Kuwait & Qatar customers can reach us through:
    Shape, icon 
    Description automatically generated  00966115208333
    Icon 
    Description automatically generated  [email protected]
    Icon 
    Description automatically generated  [email protected]
    Icon 
    Description automatically generated  [email protected]

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