Returns Process

  • How can I place a return request on STYLI?

    STYLI provides its customers with an easy return policy in which they can return items purchased for any reason within 15 days of delivery. The products should be unused and in their original condition with tags and packaging on. The customer is welcome to try on a product but should take adequate measures to preserve its condition. To place a return request:

    Step1: Go to 'Account'

    Step2: Click on 'All Orders'

    Step3: Open order details

    Step4: Scroll down, you will find an option called 'Return Item' at the end of the page

    Step5: Select the item/s you want to return

    Step6: Update the reason for the return

    Step7: You can choose to drop off at the nearest SMSA branch (this option is available only for KSA orders) or pick up

    Step8: Finally, click on confirm


    Styli have two different methods of return for (KSA customers):

    1- Customer can drop off the items personally at the nearest SMSA branch after downloading the return document "AWB", Click here for more details on how to download return AWB.

    2- Customers also can choose the driver to collect the return from their location and the pickup will occure within 5 to 7 days


    Refund: Refund will be processed based on the payment method,

    1- For card payments, the refund will be processed on the same card within 7 days except for MADA cards it might take 14-21 days due to a technical issue in the payment gateway.

    2- For cash on delivery, the refund will be processed as Styli credit customers can utilize it anytime

    3- For Tabby or Tamara installments, the refund will be deducted from the remaining installments


    Return option will be available only once the order status is changed to 'Delivered'.


    In case of order status does not change after 24 hours from the date of receiving the order. Contact us through one of the below support channels, we will help you in the best possible manner:

    Shape, icon Description automatically generated  00966115208333

    Icon Description automatically generated  [email protected]

    Icon Description automatically generated  8001111090



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  • How can I download return document (AWB)?

    You will need to download the return document (AWB) only in case you have selected to drop off the return to the nearest SMSA branch by following the below steps:
    Step1: Go to “Account”
    Step2: Select “My returns”
    Step3: Open return request details
    Step4: Then click on “Download AWB Document”
    The document will be available within 24 hours from initiating the return request.


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  • Can I get a product size/color replaced?

    Unfortunately, product replacement is not available on STYLI. 

    If the size or color is not of your choice, you can place a normal return then place a new order with the product/size/color that you want.

    To know more about the return process Click Here.

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  • Are there any products that cannot be returned?

    Ye, the following exceptions and rules apply to the returns policy:

    1- Items like briefs, shapewear bottoms, innerwear, any lingerie sets that include briefs, face masks, swimwear cannot be returned.

    2- Beauty products such as (makeup, perfumes, and any kind of makeup accessories) cannot be returned.

    All items to be returned must be unused and in their original condition with all the tags and packaging intact (e.g. shoes must be packed in the original shoe box).
    STYLI will not be liable for the products returned by mistake. 


    In circumstances where an extra, or a different product, is returned by mistake, STYLI will not be accountable for misplacement or replacement of the product, and will not be responsible for its delivery back to the user.

    You will receive a message with all the return details including when to expect the pickup. The courier will be contacting you for pick-up confirmation. 3 attempts of pick up will be pursued by the courier company. Return request expires after the third attempt.

    For KSA customers who selected the drop-off service. You can visit the nearest SMSA branch along with the return request AWB.


    Find the nearest SMSA branch via what’s App on +966112892999.

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  • When do I get my refund back after returning an item?

    Refunds will be initiated based on the payment method and once the courier picks up the products to be returned. If the picked-up product does not pass the quality check, STYLI will ship the product back to the customer. 


    1- For card payments, the refund will be processed on the same card within 7 days except for MADA cards it might take 14-21 days due to a technical issue in the payment gateway.

    2- For cash on delivery, the refund will be processed as Styli credit customers can utilize it anytime

    3- For Tabby installment, the refund will be deducted from the remaining installments 



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  • I paid with my debit/credit card, but got refunded in STYLI credits. Can I transfer my refund to the card I paid with?

    Payments get refunded to your original payment method: 

    1- For payments made via store wallet, cash on delivery, customers will receive refunds back into their STYLI accounts as store credits.

    2- For those who chose to pay the entire amount via credit or debit card, the amount paid will be refunded back to their cards.

    3- For payments made partially with credit or debit card and store credit, customers will receive a partial refund into their STYLI accounts and cards.

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  • Why I didn't get custom fees refunded after returning my complete order?

    Customer fees or import fees are non-refundable even after returning the complete order.

    Import fees will only apply in case of delivery to (UAE, Kuwait & Bahrain)

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  • Contact us

    KSA customers can reach us through:

    Shape, icon 
Description automatically generated  00966115208333

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Description automatically generated  [email protected]

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Description automatically generated  8001111090


    UAE, Kuwait & Qatar customers can reach us through:

    Shape, icon 
Description automatically generated  00966115208333

    Icon 
Description automatically generated  [email protected]

    Icon 
Description automatically generated  [email protected]

    Icon 
Description automatically generated  [email protected]

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