Orders

  • How do STYLI ensure high hygiene standards?

    Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families, and the communities we all live in.

    Our number one priority will always be the health and safety of you, our customers, and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:

    Sanitized facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitizers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.

    Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitizing their hands before and after every interaction.

    Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction.  For all Cash on Delivery orders, our couriers are trained on hand hygiene and will be sanitizing their hands before and after every interaction.

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  • What to do if an item received has an issue?
    • Make a return request

    • Share item number with our customer support team

    • Attach a clear photo of the issue with the item

    • Share the order Number

    • Share a description of the exact issue

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  • What should I do if I received an extra item?

    Contact our customer service team and share the below details:

    • Share item number

    •  Attach a photo of the item

    • Share the order Number

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  • I received items with issues & removed tags?

    Unfortunately, you wouldn’t be able to return it. However, you can contact our customer service team: 

    • Share item number

    • Attach a clear photo of the issue with the item

    • Share the order Number

    • Share a description of the issue 

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  • How can I cancel my order?

    If the order status is still 'Confirmed', you can cancel the order by following the below steps:

    Step1: Go to 'My account

    Step2: Click on 'All orders'

    Step3: Open 'Order details'

    Step4: Then scroll down to the end of the page, you will find the 'Cancel Order' option.

    Step5: Then select the reason for cancellation

    Step6: Finally click on 'Submit'


    In the case of order 'Packed' and you have selected 'Cash on delivery' as payment method. You can reject receiving the order from the driver.

    In the case of order 'Packed' and you have already paid the order via card, contact us through support channels, we will help you in the best possible manner:


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  • How can I edit my order?

    Orders cannot be edited, but if the order status is “Processing” you can cancel the order and place a new one.

    • My account

    • All orders

    • Order details

    • Scroll down to the end of the page and you will find the “cancel” button

    • Add reason for cancellation

    • Submit

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  • Is there a minimum or maximum order value?

    No, there is no minimum or maximum order value.

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  • I didn't place any order with STYLI, however I'm receiving SMSs

    Apologies if this causes any inconvenience and you can contact us with your mobile number.

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  • My order status is still not marked as delivered although I received it

    The order status gets updated within 24 hours of delivery.

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  • Do I have to pay any separate tax or shipping charges to shipping company?

    No, there are no extra charges.

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  • Why do orders in my account disappear?

    You might have logged in to the wrong account, we suggest you can retry log in using the same phone number and email id registered with your order.

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  • Can I use more than one coupon?

    Unfortunately, per order, can only be applied with one coupon code. However you can use coupon code along with your available Styli Credit at the same time.

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  • Contact us

    KSA customers can reach us through:

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    UAE, Kuwait & Qatar customers can reach us through:

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