My Account

How can I create STYLI account?
You can do that by downloading the app and choosing the option to sign up or go to my account on the app and click sign up.
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I didn't receive OTP while log in?
1. Click OTP only once. Multiple clicks might cause an error 
2. Try to change the app language from AR to EN and resubmit your OTP once received
3. Make sure that the line is working and connected to the network
4. Make sure that you have submitted your active and correct contact number
5. Make sure to use the OTP before it expires (within 10 minutes once received)
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I submitted the wrong phone number & previous order returned to shipper before I submit new order how can I change my contact details?
You can change it on the account info. but also you must visit saved addresses and update it on your address details to receive any communications related to your delivery.  
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Can I change registered Email ID or phone number?
Yes, you can change your registered phone number. No, you cannot change your Email ID.
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Can I create multiple accounts with the same Email ID & phone number?
No, it is not possible. Only one account can be linked to the Email ID & phone number.
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Why am I receiving an Error "Your phone or Email is already registered"?
Because you might have registered previously with the e-mail or phone number in question. Try the forgotten password option.
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I forgot my password, what should I do?
You may use the registered phone number to log in via OTP. After that you can try clicking on (forgot password) you will receive: 
1. OTP on the registered correct phone number. 
2. Forgot password email will be sent to the correct registered email. Make sure you check your junk and inbox and make sure to use the forgotten password reset link once received before it expires.
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I received Error message "invalid OTP" while log in
1. Click OTP only once. Multiple clicks might cause an error
2. Try to change the app language from AR to EN and resubmit your OTP once received
3. Make sure that the line is working and connected to the network
4. Make sure that you have submitted your active and correct contact number.
5. Make sure to use the OTP before it expires (within 10 minutes once received) 
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The App isn't opening & I'm unable to add items to my cart?
1. Make sure you have the latest version/ update of the application installed. 
2. Make sure you are connected to a fair Internet connection.
3. Terminate the app close it and launch it again.
4. Sign out and sign in again
5. Try to follow the same steps on the desktop website
6. Contact us with a recording of the steps and the error or screenshot of it.  
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I'm unable to see my order
If the order is placed as a guest you will not be able to view it. In order to view it you have to register on the app with the e-mail and mobile number used while placing your order, then visit your orders tab under the account.
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I’m having trouble signing into my account; do I have to make a new one?
No, you do not have to do this. Try to reset the password and make sure that all provided data is correct and that you are connected to a good network.
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Contact us
KSA customers can reach us through:
  00966115208333
  [email protected]
  8001111090


UAE, Kuwait & Qatar customers can reach us through:
  00966115208333
  [email protected]
  [email protected]
  [email protected]
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