How long it might take to answer to my queries or escalated concerns?
Modified on: Thu, 13 Apr, 2023 at 12:14 PM
Our team are working around the clock to guarantee you the best experience before,
during, and after sale.
We have a customer experience team who's available on all channels to attend to
your queries immediately and effectively. Here is how to contact us:
You can reach us on our WhatsApp number 00966115208333 anytime and from anywhere. Our automated bot will attend to your query immediately for any general information, in case you didn't find the answer, our bot will offer you to contact our support team who are operating from 10:00 AM to 4:00 PM and from 9:00 PM to 2:00 AM KSA time, you might wait for a maximum 3 to 4 hours before you get a response if you reached us within our business hours.
You may reach us on our official email [email protected] anytime and from anywhere. Our superheroes "support team" will reply to your query within 24 hours maximum or even less, we are operating from 10:00 AM to 4:00 PM and from 9:00 PM to 2:00 AM.
If you are based in KSA and prefer calls, you can call us on our toll-free number 8001111090 anytime from 10:00 AM to 4:00 PM and we will reply to you immediately with a maximum wait time of 10 to 30 seconds.
Our support team will answer your queries and assist you in the best possible
manner to have an answer for all your concerns however, you might have
a concern that's beyond their responsibilities or that requires more time
to be resolved.
here are some points on how long it might take to resolve your concerns:
1- Any concern related to the Delivery of your shipment might take from 3 to 5 days maximum, and it could take less time, to be resolved.
2- Any concern related to Returns might take up to 7 days maximum, and could take less time, to be resolved.
3- Any concerns related to the Products you have received might take a maximum of 5 days.
4- Any concern related to Refunds might take 14 to 21 days maximum, and could take less time, to be resolved.
5- Any kind of Technical challenge with our app might take 48 working hours to be resolved.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.