Tracking and Delivery

  • How can I track my order?

    Track your order by following the below steps:
    Step1: Go to 'Account'
    Step2: Click on 'My Orders'
    Step3: Then click on 'Track shipment'
    You can view the 'Estimated delivery date' through 
    the same steps, to know when it's expected to deliver
    your order.



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  • How can I know the estimated delivery date of my order?
    You can find the estimated date of delivery on the 
    payment page, by following the below steps:
    Sept1: Go to 'Account'
    Step2: Open 'My Orders'
    Step3: At the bottom line of each order, you will 
    see the 'Estimated delivery date
    
    We guarantee express delivery for all the orders and our
    team are working around the clock to ensure the delivery
    of your order on or before the expected delivery date.




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  • Can I get my shipping charges waived off?
    STYLI will only waive off the shipping charges in
    one of the following scenarios:

    1- If you have canceled your order
    2- The order has been lost by the shipping company
    3- Your order was not delivered to the preferred location
    4- The entire order is completely different from what
    you received

    In the case of returning the whole order after receiving the
    shipment, STYLI will refund the amount excluding any
    shipping charges.

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  • Are there shipping charges on my order and when can I get free shipping charges?
    You can enjoy free shipping on your first purchase with Styli. Kindly note that the free shipping offer is valid
    only for UAE and KSA orders within seven days after signup.
    
    Moreover, you can enjoy an ordering experience with free shipping charges on orders above below values:

    Min. order value

    Country

    SAR 150

    Saudi Arabia

    AED 99

    UAE

    KWD 20

    Kuwait

    BHD 20

    Bahrain


    Post seven days, after signup and for orders less than the previous mentioned limits, shipping charges will 
    be applied as below:

    Shipping fees

    Country

    SAR 10

    Saudi Arabia

    AED 12

    UAE

    KWD 1.5

    Kuwait

    BHD 1.2

    Bahrain

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  • Why didn't I get confirmation e-mail or SMS upon submitting my order?
    This means you have added the wrong mobile number 
    or email ID. 

    Check the registered email ID on:

    Step1: Go to my account
    Step2: Click on view & edit your profile
    Step3: Scroll down to view the registered Email ID

    Check the saved mobile number by following the
    below steps:

    Step1: Go to my account
    Step2: Click on 'My Orders'
    Step3: Open order details
    Step4: Then you will find the registered phone number
    and address details

    In case your mobile number is incorrect check if the order
    status if it is 'processing', you can cancel the order and
    recreate it with the correct details. If the order status is
    “Packed” reach out to our customer service and we will
    do the needful.


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  • Can I request to expedite the delivery of my order?
    Unfortunately, it is not possible to expedite the delivery
    of your order however, Styli guarantees express
    shipping for all orders and assuring the delivery by the
    promised estimated delivery date of your order.

    To know how to check the estimated delivery date of 
    your order click here.

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  • How can I re-schedule delivery?
    We usually have 3 delivery attempts arranged 
    by the shipping company. If you wish to receive 
    your order later than the expected delivery date, 
    contact us through one of the below support channels,
    & we will help you in the best possible manner:
    
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  • How can I contact the shipping company?

     

    Country

    Shipping company

    Saudi Arabia

    Aramex (+966)920027447

    SMSA

    *For drop off*

    Toll-free: 8001242999

    (+966) 11 2187777

    Aymakan 8001111028 

    Shipa 8005000502

    United Arab Emirates

    Aramex (+971)600544000

    SMSA

    Toll-free: 8001242999

    (+966) 11 2187777

     -
     -

    Kuwait

    Aramex 

    (+965)1820011

    SMSA

    Toll-free: 8001242999

    (+966) 11 2187777

     -

    Bahrain

     -

    SMSA

    Toll-free: 8001242999

    (+966) 11 2187777

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  • Why my order status showing as "Returned"?
    It means that we have made a minimum 3 attempts to 
    deliver your order and none of them was completed 
    successfully, due to one of the below scenarios:
    
    1- The driver attempted to deliver the order but the 
    mentioned address was unclear.
    2- The driver attempted to contact you and there was no answer.
    3- The phone number attached to your order is incorrect.
    
    Unfortunatly, there's no option to re-attempt the delivery 
    of the returned order, instead you can place new order 
    including the same items by clicking on 'reorder' option 
    available in 'all orders' page.
    
    In case your order is prepaid, contact us through one of the below
     support channels, we will help you in the best possible manner 
    for refunding the paid amount on the same card.
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  • How long should an order be "Processing"?
    Processing an order could take up to 3 business days. 
    If the order status is stuck at “Processing” for over 
    3 business days, this is an indication that your mobile 
    number might be wrong.
    
    If your mobile number is wrong:
    Step1: Cancel the order. Click here to view more.
    Step2: Edit your phone number by updating your address 
    details, Click here to view more.
    Step3: Place a new order by using the 'Reorder' button.
    
    If all details are correct, please contact us through one of the below 
    support channels, we will help you in the best possible manner.
    
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  • What to do if order status is "Failed delivery"?
    It means that we have made a minimum 1 attempt to 
    deliver your order and it was not completed successfully, 
    due to one of the below scenarios:
    1- The driver attempted to deliver the order but the mentioned
    address was unclear.
    2- The driver attempted to contact you and there was no answer.
    3- The phone number updated to your order is incorrect.
    If you wish to re-attempt the delivery of your order, contact us through  one of the below support channels, we will help you in the best possible manner. Shape, icon Description automatically generated  00966115208333 Icon Description automatically generated  [email protected] Icon Description automatically generated  8001111090

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  • How can I know which shipping company will deliver my order?
    You will receive a short message, on your registered phone number, communicating all the delivery details including (the name of the shipping company responsible for delivering your order, your order reference number, shipment reference number, and expected delivery date).
    Moreover, you can find out which shipping company will deliver your order through Styli application by following the below steps:
    Step1: Go to 'Account'
    Step2: Open 'All orders'
    Step3: Click on 'Track shipment'
    Then you will be able to view all shipping details of your order.

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  • Why delivery agent is asking for my national ID?
    The delivery agent will ask you to share the national ID just 
    to confirm the identity of the person who will receive the prepaid 
    order, in accordance to the instructions issued by MOCI's 
    Ministry of Commerce and Investment to secure your rights.
    
    We strongly support our customers to share their national ID, just for ensuring that the order has been successfully delivered to the right person.

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  • How can I change my delivery address or phone number after submitting my order?
    If your order status is still 'Processing', you can cancel 
    the order. To know more about how to cancel the order 
    Click Here, Then update your address or phone details by 
    following the below steps before placing a new order.
    
    Step1: Go to 'Account'
    Step2: Click on 'View & edit your profile'
    Step3: Open 'My Addresses'
    Step4: Then click on 'Edit'
    
    If the order status is 'Packed' contact us through our 
    support channels and send your updated address details, 
    we will help you in the best possible manner:
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  • I didn't receive my order however, tracking link shows that the package has been delivered.
    You need to review your registered mobile number and 
    make sure it is correct. If you find that the registered phone 
    number is incorrect contact us through one of the below 
    support channels, we will help you in the best possible manner:
    
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    You can review the saved mobile number added to your order, 
    by following the below steps:
    Step1: Go to 'Account'
    Step2: Click on 'My Orders'
    Step3: Open order details
    
    Step4: Then you will find the saved phone number and 
    address details at the second section of the page.




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  • Contact us
    KSA customers can reach us through:
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Description automatically generated 8001111090 UAE, Kuwait & Qatar customers can reach us through:
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