Our Customer Care teams are working 12 hours a day, 365 days a year ( except for Eid and national holidays) to guarantee you the best experience before, during, and after sale.

Our esteemed customers can contact us through various contact channels and submit queries, suggestions or complaints and it will be resolved in a reasonable time and effectively.  For complaints, the customer will receive a complaint number for tracking purposes from our support staff.

 

Here is how to contact us:


Shape, icon Description automatically generated You can reach us on our WhatsApp number 00966115208333 from anywhere at any time . Our automated bot will attend to your query immediately for any general information, in case you didn't find the actual answer you are looking for, our bot will offer you to contact our support team which is operating from 9.00 AM to 9.00 PM KSA time, you might wait for a maximum of 2-3  hours before you get a response if you have reached us within our business hours.

 

Icon Description automatically generated You may also reach us on our official email hello.ksa@stylishop.com.  Our customer support team will reply to your queries within 12 hours or even less, we are operating from 9.00 AM to 9.00 PM KSA time.



Icon Description automatically generated If you are based in KSA and prefer calls, you can call us on our toll-free number 8001111090 anytime between 10:00 AM to 5.00 PM (Saturday to Thursday) and the support team will respond with a maximum wait time of 10 to 15 seconds.


Our support team will answer your queries and assist you in the best possible 
manner to have an answer for all your concerns however, you might have 
a concern that's beyond their responsibilities or that requires more time to be resolved.

Here are some points on how long it might take to resolve your concerns:


1- Any concern related to the Delivery of your order might take from 2 to 3 days maximum, and it could take less time to be resolved.

2- Any concern related to the Return orders might take up 2 to 3 days maximum, and could take less time, to be resolved.

3- Any concerns related to the Products you have received might take a maximum of 5 days.

4- Any concern related to Refunds - refund will be happen on the same day of products pick-up.  In case if the refund is declined by the bank, it might take 14 to 21 days maximum and could take less time, to be resolved.

5- Any kind of technical challenge with our app might take 48 working hours to be resolved.

 

In addition to submitting complaints to support staff, customer can also reach out to our Grievance Executive, if complaints are not resolved in a timely manner.  Escalations could be addressed to grievance executive at “grievance.styli@Landmarkgroup.com”.