STYLI provides its customers with an easy return policy in which they can return items purchased for any reason within 15 days of delivery. The products should be unused and in their original condition with tags and packaging on. The customer is welcome to try on a product but should take adequate measures to preserve its condition. To place a return request: Step1: Go to 'Account' Step2: Click on 'All Orders' Step3: Open order details Step4: Scroll down, you will find an option called 'Return Item' at the end of the page Step5: Select the item/s you want to return Step6: Update the reason for the return Step7: You can choose to drop off at the nearest SMSA branch (this option is available only for KSA orders) or pick up Step8: Finally, click on Confirm Styli have two different methods of return for (KSA customers): 1- The customer can drop off the items personally at the nearest SMSA branch after downloading the return document "AWB", Click here for more details on how to download return AWB. 2- Customers also can choose the driver to collect t he return from their location and the pickup will occur within 5 to 7 days Refunds will be processed based on the payment method: 1- For card payments, the refund will be processed on the same card within 7 days except for MADA cards which might take 14-21 days due to a technical issue in the payment gateway. 2- For cash on delivery, the refund will be processed as Styli credit customers can utilize it anytime 3- For Tabby or Tamara installments, the refund will be deducted from the remaining installments 4- For mixed payments such as (Styli credit + card) a partial refund will be added to the same card and a partial refund will be added as store credit. Store credit, vouchers, gift credit, or Styli coins will be refunded only as store credit and are not eligible for bank transfer. The return option will be available only once the order status is changed to 'Delivered'. In case of order status does not change after 24 hours from the date of receiving the order.
Modified on: Fri, 16 Sep, 2022 at 2:28 PM
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