Return timeline:
- Once your return request is submitted, pickup will be arranged within 3–5 days
- After pickup, it may take up to 5 days for the item to reach our warehouse
Refund timeline:
- Your refund will be initiated once the returned item is received and passes quality checks
The time it takes for the refund to reflect depends on your original payment method:
- Card payments:
5–7 days (MADA may take up to 14–21 days) - Cash on Delivery:
Refunded as Styli credit once the return is received - Tabby / Tamara:
Refunded within 24 hours - Styli Cash:
Refunded with the same remaining validity- Example: If your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund
- Mixed payments:
Refunded back to each payment method accordingly- Example: If you paid using Styli credit + card, the Styli credit portion will be returned as Styli credit, and the remaining amount will be refunded to your card