Refunds are processed based on your original payment method:

  1. Card payments:
    The refund will be processed to the same card. It may take 5–7 days to reflect, depending on your bank.
    For MADA cards, this may take up to 14–21 days
  2. Cash on Delivery (COD):
    The refund will be issued as Styli credit once the return is received. You can use this credit anytime. 
  3. Tabby / Tamara:
    Refunds are issued to your Tabby or Tamara account and typically reflect within 24 hours
  4. Styli Cash:
    The refund will be processed back as Styli Cash once the return is received.
    The refunded amount will have the same remaining validity as at the time of use.
    (For example, if your Styli Cash had 3 days left before expiry, the refunded amount will also be valid for 3 days from the date of refund.) 
  5. Mixed payments:
     If you used multiple payment methods (e.g. Styli credit + card), the refund will be split accordingly: 
    • The Styli credit portion will be returned as Styli credit 
    • The remaining amount will be refunded to your original payment method