It means that we have made a minimum 3 attempts to 
deliver your order and none of them was completed 
successfully, due to one of the below scenarios:

1- The driver attempted to deliver the order but the 
mentioned address was unclear.
2- The driver attempted to contact you and there was no answer.
3- The phone number attached to your order is incorrect.

Unfortunatly, there's no option to re-attempt the delivery 
of the returned order, instead you can place new order 
including the same items by clicking on 'reorder' option 
available in 'all orders' page.

In case your order is prepaid, contact us through one of the below
 support channels, we will help you in the best possible manner 
for refunding the paid amount on the same card.

 00966115208333

 [email protected]

 8001111090