You will need to download the return document (AWB)
 only in case you have selected to drop off the return to
 the nearest SMSA branch by following the below steps:
Step1: Go to “Account”
Step2: Select “My returns”
Step3: Open return request details
Step4: Then click on “Download AWB Document”
The document will be available within 24 hours from 
initiating the return request.