It means that we have made a minimum 3 attempts to deliver your order and none of them was completed successfully, due to one of the below scenarios:

1- The driver attempted to deliver the order but the mentioned address was unclear.
2- The driver attempted to contact you and there was no answer.
3- The phone number attached to your order is incorrect.

Unfortunatly, there's no option to re-attempt the delivery of the returned order, instead you can place new order including the same items by clicking on 'reorder' option available in 'all orders' page.

In case your order is prepaid, contact us through one of the below support channels, we will help you in the best possible manner for refunding the paid amount on the same card.

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