This means you have added the wrong mobile number or email ID. 


Check the registered email ID on:

Step1: Go to my account

Step2: Click on view & edit your profile

Step3: Scroll down to view the registered Email ID 


Check the saved mobile number by following the below steps:

Step1: Go to my account

Step2: Click on 'My Orders'

Step3: Open order details

Step4: Then you will find the registered phone number and address details

In case your mobile number is incorrect check if the order status if it is 'processing', you can cancel the order and recreate it with the correct details. If the order status is “Packed” reach out to our customer service and we will do the needful.